01E-Commerce fulfillment from Switzerland
Your e-commerce. Our fulfillment. Your success.
- You sell. We handle the rest – warehousing, shipping & live tracking for your customers.
- 24/7 live status on our platform – every shipment, viewable anytime.
- Fair rates. No pressure. No fluff.
- Logistics? Totally our thing. You don't have to worry about a thing.
No obligation · reply in 1 business day · no spam
- On-time · target
- 0%
- Avg. turnaround
- 0 d
- Fulfillment locations
- CH · EU · USA
Order received.
The moment a sale happens, in the store you already have.
- 01 · Order
Order received.
In the store you already have.
- 02 · System
Our system catches it.
Straight in, no retyping. Inventory checked, order routed.
- 03 · Warehouse
To the right warehouse.
Automatically to where delivery is fastest.
- 04 · Pick & Pack
Picked & packed, error-free.
Picked with precision — pick-&-pack errors eliminated.
- 05 · Carrier
To the optimal carrier.
By speed, price and destination country, automatically.
- 06 · In transit
On its way to delivery.
Live tracking across the whole route.
- 07 · Delivered
Delivered. Customers happy.
On time, no drama.
- 08 · Returns
Returns, seamlessly back.
Intake, inspection, restocking, in one flow.
Shipping cut-off
out the same business day
Pick accuracy
Target · live in the dashboard
Goods-in
put away & bookable
Locations
Fulfillment locations
Values marked “target/SLA” are our guaranteed service levels, not flattering averages.
02Your advantage
You sell. We handle the rest.
Store, pick, ship, return, clear customs, you put your energy into growth, not into the box.
Same-day shipping
Orders placed by 18:00 still go out today, with the cheapest carrier per parcel.
Everything live at a glance
Goods-in, inventory, every shipment, every return, in real time, without a single email.
Switzerland, EU and the world
From Switzerland for CH and global volume, from the EU for European volume and from the USA for US volume, customs included.
03Services
Your complete fulfillment. Under one roof.
Six building blocks, one contact, one login. You book what you need and see everything in one place.
Warehousing
Goods-in, single-SKU storage, inventory management. Our fulfillment locations in Switzerland, the EU and the USA, short distances to your customers.
Learn more →Pick & Pack
Picking, quality checks, on-brand packaging with inserts, as if you'd packed it yourself.
Learn more →Shipping
Swiss Post, DHL, DPD, UPS, FedEx, GLS. We pick the optimal carrier per shipment, domestic and international.
Learn more →Returns
Returns intake, inspection, restocking, cleanly synced back into your store. One flow instead of chaos.
Learn more →Cross-Border
Shipping to EU, UK, USA, Canada. Customs processing, clearance and VAT handling included, without border drama.
Learn more →FBA Prep
Goods receiving, labeling to Amazon standard, repacking and forwarding to the fulfillment center. Optimized for sellers.
Learn more →Plug & Play
Connected to your store, your marketplaces and your carriers. Orders flow to us automatically, the best carrier per shipment flows out automatically.
30+ integrations · see all →
Shop systems & marketplaces
Carrier
04Switch without downtime
Switch in 14 days. Without a single order left behind.
Switching providers is the biggest worry in fulfillment, which is why our transition is built precisely against it: a fixed phased plan, at most one business day of shipping pause, no flying blind. You send the goods, we handle the rest.
Kickoff & assessment
We map your assortment, your markets and your shop system, and plan the migration backwards from go-live.
Shop integration & test sync
Your shop system and marketplaces connected, inventory and orders running cleanly through in test mode.
Switchover
Your shipping processes pause for at most one business day, then everything runs through ShipHugo, without a gap.
Go-live
We go live, you see the first real order in the dashboard. No day of downtime.
05Live platform
Watch your fulfillment at work
Orders, inventory, shipments, every metric — in real dashboards instead of emails. This is what runs for you here, made visible.
F.01Fulfillment
Every metric in real time instead of in emails: order board, inventory, throughput and returns — you see live what's running right now, and spot trends before they cost you margin.
Order control
Grab & drag a cardF.02Inventory & routing
Your inventory sits spread across several warehouses, and our system knows where each product is best placed. It automatically spots when an item would be cheaper on customs or closer to the customer elsewhere, and suggests the transfer before it costs you margin.
F.03Warehousing
Detailed reporting, all in one place. Check your metrics daily — you know exactly what goes out each day and where you stand.
Shipments / day
0▲ 6.2%Inventory accuracy
0%▲ 0.3%Warehouse utilization
0%stableReturn rate
0%▼ 0.4%Shipments per hour · Switzerland
F.04Returns
Every return runs like a goods-in with its own inspection step: receipt, inspection, put-away, refund — one flow instead of a box pile-up. Sellable goods are back in available inventory within hours.
06Tracked live
Every shipment, tracked end to end
From goods-in to the doorstep, every step in real time. Label, shipping documents and a live log that never stops.
★Comparison
A model that thinks ahead
Traditional 3PLs give you a warehouse and a ticketing system. Going it alone costs you your time. ShipHugo gives you vetted locations, one point of contact and full visibility across all markets.
| How your fulfillment runs | Our modelShipHugoVetted locations | Traditional 3PLOne provider, one warehouse | Do it yourselfYour own warehouse + team |
|---|---|---|---|
| One point of contact for everything | ✓ | ✓ | ✕Yourself |
| Personal point of contactOne number, real people | ✓ | ✓ | ✓ |
| Shipping in your brandingPackaging, tracking page | ✓ | ✕Their brand | ✓ |
| Returns in one flowReceipt to put-away | ✓ | – | ✕ |
| Best carrier per shipmentCarrier chosen automatically | ✓ | ✓ | – |
| Scales with peaksSeasonal staff, flexible | ✓ | – | ✕Fixed costs |
| Fair, clear pricingNo sales pressure, no fine print | ✓ | ✕ | – |
| No minimum volumeStart small, grow with us | ✓ | ✕ | ✓ |
| Onboarding in ~2 weeksFrom call to first parcel | ✓ | – | – |
07Why ShipHugo
Fulfillment is a matter of trust.
The big 3PLs bind you with contracts and minimums. We bind you with performance. That's the whole difference.
No minimum volume
You start small and grow with us. No artificial threshold before it's worth it.
Transparent pricing
Clear rates, no hidden fees. You always know what a shipment costs, in black and white.
Your goods are insured
From goods-in to delivery, your goods value is insured with us — even if something ever goes wrong.
One dedicated point of contact
No ticketing system, no hold queue. A person who knows your business and picks up the phone.
Switching without drama
Coming from another provider? We take over the whole transition, without a single order left behind.
Swiss law & data protection
CH-DSG and DSGVO compliant, data in Europe. We treat your goods as if they were our own.
08Industries
Fulfillment that understands your products.
You store a supplement differently than a beanbag. We know the quirks of your goods, from handling to packaging.
Fashion & Apparel
Hanging-garment shipping, single-item picking, seasonal peaks and a returns flow that copes with high return rates.
View industry →
Beauty & Cosmetics
Batch tracking, clean storage conditions, dangerous-goods handling for certain ingredients, carefully packed.
View industry →
Food & Supplements
Temperature-controlled storage, best-before-date tracking, FEFO and batches, so nothing expires and everything stays traceable.
View industry →
Electronics & Tech
ESD-compliant storage, serialization, warranty and serial-number handling, securely packed for shipping.
View industry →
Bulky Goods & Furniture
XXL packaging, pallet handling, two-person deliveries, high-volume goods delivered on time across Europe.
View industry →
Cross-Border & Amazon
Customs, IOSS, import tax and FBA prep sorted, so you sell friction-free in the EU, UK and the US.
View industry →09For your model
However you sell, we ship behind it.
D2C
Your online shop, your brand experience right into the box, with inserts and branding.
B2B & Wholesale
Pallet goods, delivery notes, EDI-ready processes, clean to retail.
Creator & Drops
Limited releases and predictable peak loads, fast output on drop day.
Subscription
Recurring bundles, predictable cycles, insert and kitting control.
Marketplace
Amazon, eBay, Otto and Galaxus served cleanly, standard FBA prep included.
★Cross-Border · Customs · Import advantage
Cross-Border Fulfillment 2.0
Not every product takes the same route.
From 1.7.2026, every EU parcel pays customs duty, Switzerland and rest-of-world orders never do. That's why we split: Switzerland and rest of world run from Switzerland (0% industrial duty, no EU customs), the EU volume from the EU. Shipping from Switzerland doesn't lower the EU duty for EU end customers, honestly calculated, but the right location per market does.
Not every product takes the same route.
From 1.7.2026, every EU parcel pays customs duty. We split every product — Switzerland + rest of world from Switzerland, EU from the EU. Pick your product and see how much duty that saves.
What does the new EU customs duty cost you — and what do you save?
From 1.7.2026, every order coming into the EU from outside pays customs duty: 3 € per product group and shipment (shipments up to 150 €), more for higher-value goods. Switzerland and rest-of-world orders never pay it. Enter your numbers — we calculate what a single warehouse costs and what you save with a split warehouse.
One address — two continents
All of Europe &
North AmericaOne partner.
Store, ship, deliver. Hugo takes your goods anywhere — across Europe and the USA.
Book a demoNetworkLocations & Reach
The right location for every market
Our fulfillment locations span Switzerland, the EU and the USA. Decentralized warehouses close to your markets shorten the last mile — from there we ship to Switzerland, the EU, the UK, the USA, Canada and worldwide. Our AI system automatically suggests which region to store which goods in, so you save on customs and shipping with every shipment.
- RegionsCH · EU · USA
- ShippingSwitzerland, EU, UK, USA, Canada, worldwide
- Controlone central system
- Warehousesdecentralized, close to market
- Focusthe right location for every market
★Carrier · fully automatic
And the right carrier — automatically
Every country pairing has its strongest courier. Pick a route and see which carrier ShipHugo routes for it automatically.
Who gets your parcel there?
From where to where? ShipHugo automatically routes the strongest carrier for the route.
Swiss Post
routed automatically
10Multi-Channel
More reach thanks to multi-channel — you're present everywhere
Whether you're starting out or switching over: we connect your shop and your marketplaces seamlessly and support you with smart logistics right as you build. One inventory, all channels.
11How you get started
From first call to first parcel.
Three steps. No risk. No minimum term. When your current setup hits its limits, we handle the switch, with no operational downtime.
Call & quote
A short call: volume, product range, markets. You get a tailored quote, transparently calculated, with no hidden costs.
15 minutes · no obligationConnect & stock in
We connect your shop, you send the goods to the warehouse. Goods-in, stored by type, inventory synced live.
Shop connect · Goods-inGo live
The first order runs through, you see every step in the dashboard. From now on we ship, you grow.
Go-live · Real-time viewNo obligation · reply within 1 business day · no spam
12Pricing
Pricing that fits your volume
Fulfillment pricing depends on volume and product range, so we calculate individually instead of using a rigid list. You get your specific price in two minutes via the rate calculator, fairly calculated for your volume.
- No minimum storage fee
- No pick minimums
- No setup costs
- No Q4 surcharges
13Testimonials
Brands we ship every day
Real Swiss shops trust ShipHugo with their products, from supplements to bulky goods. Store, pack, ship, return, all from one hand.
«ShipHugo stores Flump's bulky corduroy beanbags, picks and packs every order carefully and ships them reliably across Europe, including smooth returns management.»
«For PWR Pro, we store, pick and ship the tubs, powders and capsules same-day to Switzerland and across Europe, with batch tracking and complete returns management.»
«ShipHugo stores Cane Paradiso's solid wood feeding stations and dog cushions, picks each order packed break-proof, ships them to dog owners across Europe and handles returns smoothly.»
«ShipHugo stores Suyana Creations' baby alpaca scarves and wraps, picks each order carefully, packs them gift-ready, ships them worldwide and handles returns smoothly too.»
«Beanbag Store entrusts us with its bulky, premium beanbags, from warehousing through XXL packaging to on-time delivery, including clean returns management.»
14Recommended resource
ShipHugo: the fulfillment partner of choice for your success
EU customs from July 2026: what Swiss shops need to know for shipping to the EU
Read →
Cross-border to Switzerland: what German online shops really need to know in 2026
Read →
When does fulfillment pay off? The honest answer beyond the “100 orders” rule of thumb
Read →
Understanding fulfillment costs: 7 hidden fees that eat into your margin
Read →15Frequently asked questions
What merchants ask us before getting started.
What volume do I need to start?
There's no minimum volume. Many brands come to us with a few hundred orders a month, others with a few thousand. You grow, we grow with you, with no contract tying you down.
What does fulfillment cost at ShipHugo?
The price depends on volume, product range and scope of services, so we calculate individually instead of using a rigid list. With the rate calculator you get a ballpark figure in two minutes; your concrete quote follows after a short call, transparent and with no hidden items.
Which shop systems and marketplaces are supported?
Shopify, WooCommerce, Shopware, JTL, Magento and more, plus marketplaces like Amazon, eBay and Otto, over 30 integrations in total. Orders flow to us automatically; tracking and inventory flow back automatically.
Can I switch to you from my current provider?
Yes, and it's one of our most common cases. We handle the entire transition, coordinate the relocation and make sure no order is left behind. The switch happens while your business keeps running.
Do you also ship internationally and take care of customs?
Yes. Cross-border to the EU, UK, USA and Canada is standard, including customs processing, customs clearance and VAT handling. For EU volume we ship from the EU, for Switzerland and the rest of the world from Switzerland, the right location for each market.
How long does onboarding take?
It depends on your product range and your shop system. A simple integration is up and running in a few days, more complex setups we plan together. In the first call we tell you realistically what to expect, without empty promises.
Can I see what happens to my goods in the warehouse?
Yes, live. Goods-in, inventory per item, every shipment, every return and the billing, all in one dashboard in real time. No chasing by email, no flying blind.
No minimum quantity. No annual contract. Cancel monthly.
You start with no commitment and stay because it works, not because a contract holds you. When your setup hits its limits, we handle the switch without a day of downtime.
16ShipHugo
Less logistics.
More growth.
Tell us about your shop. In a short call we'll show you how your fulfillment can run from next week, and work out your price.
→Get started
Two ways to your quote
Book a short call and we'll work through your volume with you directly. Or fill in the detailed inquiry form, and we'll come to the conversation with a price simulation ready.